1. General provisions
These general terms and conditions
represent a binding legal agreement between Gama Organica Ltd (hereinafter
referred to as “Supplier”) and the visitors and customers (hereinafter referred
as “Consumer” or “User”) of the website and online shop www.gamaorganica.com
(hereinafter referred as “the website” or “the online store”). They regulate
the rights, obligations and responsibilities of the Supplier and the Customers,
regarding the Supplier's activities and products offered on the website.
The conditions set out in these Terms and conditions are applicable for all
visitors of the website www.gamaorganica.com, regardless of whether they are
registered through a user profile or not.
For the purposes of
the current General terms and conditions, the following definitions shall
apply:„Online store” is
the website www.gamaorganica.com, which represents a virtual platform for
distance sales, that are delivered after an explicit order submitted by the
Consumer.„User profile” is a
part of the website, which contains user information. This information is
voluntarily provided by the Consumer during his registration on the website and
is stored by the Provider in its capacity of Data Controller. The user profile
is accessed by entering a username or e-mail and password.„Online order” is
an order for purchasing one or more items, submitted by the Consumer to the
Supplier via the online store.„Price” – the final
price per unit or for a certain quantity of product, including VAT. The price
doesn’t include delivery costs.“Distance contract”
means any contract concluded between the Supplier and the Consumer, without the
simultaneous physical presence of the Supplier and the Consumer, with the
exclusive use of one or more means of distance communication up to and
including the time at which the contract is concluded. A purchase order, made
by the Consumer on the website www.gamaorganica.com and its acceptance by the
Supplier represents a distance contract.„Courier” – a legal
entity who physically delivers the purchased goods to the address, specified by
1.3. Identification of the Supplier
Gama Organica® is a registered trademark of “Gama Organica” Ltd.
“Gama Organica” Ltd is a registered company
under the Commerce act of the Republic of Bulgaria.
» UIC: 205263142
» VAT number: BG205263142
» Registered office: Bulgaria, Kyustendil, postcode 2500,
26 Peter Beron str.
» Business premises address: Bulgaria,
Kyustendil, postcode 2500, 26 Peter Beron str.
» Address for communication, complaints,
and returns of goods: Bulgaria, Kyustendil, postcode 2500, 26 Peter Beron str.
» E-mail: email@example.com
Phone number: +359 896 89 73 22
1.4. Data protection
1.4.1. The Supplier process confidentially
the personal data collected during Consumers’ visits on its website, and in
accordance with the Bulgarian legislation, European data protection regulation
(GDPR) and the
1.4.2. The Consumers agree that Gama Organica, in its capacity of
Controller, has the right to collect and process their personal data in
relation to the services offered on the website.
1.4.3. The personal data that the Supplier collects during orders
submitting and profile registration are used only for the purpose of customer service
(including orders execution and newsletter subscription) as well as for contact
with the Consumer in case of issues related to the execution of orders, and for
the purpose of improving the customer service.
1.4.4. The Supplier guarantees that the data shall not be processed in
any form to third parties, except as described in the
1.4.5. Upon Consumers’ decision, the user profile could be deleted,
along with all data stored in the profile.
1.4.6. The state supervisory body, responsible
for the data protection rights in the Republic of Bulgaria is the Commission
for Personal Data Protection. Contacts details: Address: Sofia,
Bulgaria, p.c. 1000, 2 Prof. Tsvetan Lazarov str. Phone number: +359 2 940 20 46
Fax: +359 2 940 36 40 E-mail: firstname.lastname@example.org, email@example.com
of use of the website
2.1. www.gamaorganica.com is a corporate site for presentation
of the Supplier’s activities, as well as a website for e-commerce with
products, offered by the Supplier.
2.2. The Users are allowed to use the information displayed on the
website only for personal and noncommercial purposes. The content of the
website, including text, publications, photos, and graphic images, logos and trademarks,
product descriptions, etc., is subject to copyright, protected by Bulgarian law
and all other applicable EU copyright and intellectual property regulations. Any
changes, copies, modifications, reproductions, or transfers of the content are strictly
forbidden, except in cases of allowed sharing, expressed with sharing options
with other platforms.
2.3. It is not allowed texts and publications displayed on the
website www.gamaorgainaca.com to be copied and displayed on other websites, online
stores, advertising or commercial brochures and catalogues, or other
communication means, without the explicit permission of the Supplier, or without
indicating the source with the following text: “Source: www.gamaorganica.com” and a clickable link to the page, containing
the quoted text.
2.4. On the website, the Supplier published the following information:
2.4.1. The main characteristics of the offered products and other
additional information aimed to support the Consumer’s informed choice.
2.4.2. The prices of the products, inclusive
2.4.3. The available payment methods, orders
execution conditions, and delivery terms.
2.4.4. The Consumer’s right to cancel
(withdraw) an order, terms and condition for cancellation, as well as the terms
for returning goods.
2.4.5. Any other information that is requested to be introduced to Consumers
before goods purchase, in accordance with the Bulgarian and EU legislation.
2.5. The information displayed on the website www.gamaorganica.com,
including the products’ description, is for general use only. The Supplier does
not provide any warranty or guarantees that this information is relevant and
suitable for any particular case or Consumer. The Consumer is solely
responsible for assessing whether the information is individual relevant and
suitable to him. The Supplier expressly excludes liability, to the fullest
extent permitted by law, for any decisions or assessments, based on the
information displayed on the website, made by the Consumer.
2.6. Published prices, quantities, payment, and delivery methods, as
well as the website’s design and functionalities, are subject to change without
notice. The Supplier has the right to delete information for a certain item or
certain category at his discretion. All changes take effect from the moment
they are published on the website.
2.7. The Users have an option to publish comments and opinions
regarding the activities and products offered by the Supplier on its website www.gamaorganica.com.
When posting a comment, Users are not allowed:
2.7.1. to pretend being another participant in the forum by copying
name, avatar, or signature.
2.7.2. to pretend being a public figure by
using his / her name or photo.
2.7.3. use of offensive or obscene words; words expressing racist,
sexual, ethical, or religious discrimination; offensive descriptions of
physical, intellectual, or moral features of other persons; spam; advertising
content; pornographic content; copyright-infringing content.
2.8. In any case of violation of the rules stated in article 2.7.,
moderators have the right to warn, and subsequently – to deactivate the
violator’s profile, to delete comments, or not to publish comments.
2.9. The Users subscribed for the newsletter
have the option to unsubscribe at any time by using the link attached in any
and user profile
3.1. The user has the options to use the website, including submitting
orders either with or without registration of a user profile.
3.2. Registration of user profile allows the User to optimize his
customer experience for next orders by storing certain data, such as delivery
details, favorite products, orders history, etc. At any time, the User can review
and edit the data stored during the registration, including his password.
3.3. Registration of user profile is free of charge and is done by
filling in a registration form. Upon registration, the User provides a valid
email and password, name and surname, delivery address, and phone number.
3.4. The User provides the registration data voluntarily and by his /
her own will.
3.5. By filling in the registration form and clicking on the registration
button and the button “I agree with the General terms and conditions”, the User
declares that he is familiar with the current General terms and conditions, he
agrees with the content, and undertakes to comply with them unconditionally.
3.6. The Supplier confirms the User’s registration by sending a confirmation
mail containing activation details.
4.1. A subject of order is the product/products, for which the
Consumer has expressed willingness for purchasing by submitting an order through
the online store www.gamaorganica.com.
4.2. The main characteristics of the products are described on the presentation
page of the respective product.
4.3. The Supplier accepts distance purchase orders only via its
online shop www.gamaorganica.com . Orders are accepted
24 hours a day, including on weekends and public holidays.
Orders are processed only on working days from 9:00 to 15.00 (CET).
Orders submitted after 15.00 CET shall be processed on the next day. Orders
submitted on weekends and official holidays in Bulgaria shall be processed on
the first working day following the date of order.
4.5. All orders placed via the online store www.gamaorganica.com imply an obligation for the Consumer
4.6. An order placed via e-store www.gamaorganica.com
shall be considered
as a Consumer’s consent for concluding a distance selling contract, which is
regulated by the Consumer Protection Act of the Republic of Bulgaria. Order
details are stored in the database of the Supplier.
4.7. The presentation of goods in the
online store does not constitute a legally binding offer but a non-binding
online catalog instead. By clicking the button “Finalise order”, the Consumer submits a binding order regarding the goods in the
4.8. After submitting the order, the Consumer will receive an automatically generated email that confirms the order is received by the Supplier (confirmation of receipt). This confirmation of receipt does not yet
constitute acceptance of the purchase order receipt.
4.9. The distance contract comes into force upon an acceptance of the purchase order (order
confirmation), sent by the Supplier to the Consumer’s e-mail. This confirmation
does not require a confirmation receipt by the Consumer.
4.10. The Consumer could make changes in the
order information no later than receiving the order confirmation upon article
4.11. Pursuant to the distance contract, the Supplier undertakes to
organize the goods’ delivery and the transfer of ownership to the Consumer.
4.12. The Consumer and the Supplier agree
that all statements between them, related to the conclusion and execution of
the distance contract, shall be made electronically through electronic statements,
within the meaning of the Electronic Document and Electronic Signature Act and
the Electronic Commerce Act of Republic of Bulgaria.
4.13. The Supplier assumes that all
electronic statements made by the Consumer are made by the persons, specified in
the data provided by the User upon registration or upon order placing.
4.14. In case a change in an already confirmed
order is necessary, and the change affects significant parameters, such as
price, product, delivery time, etc., the Supplier shall contact the Consumer to notify him /
her for the change and to obtain information if the Consumer accepts the new conditions.
methods, prices and delivery conditions
5.1. The Consumer has the right to choose a payment method and
delivery method among the options offered by the Supplier. Before the order to
be completed, the Supplier shall notify the Consumer for the chosen payment and
5.2. The following payment methods are accepted on the online store www.gamaorganica.com:
» by cash on delivery – available only for orders in Bulgaria;
» by ePay – available only for orders in Bulgaria;
» credit card;
5.3. By choosing a payment method other than cash on delivery, the
Consumer agrees to pay in advance the value of the goods ordered.
5.4. All payments with credit cards are subject to
validation checks and authorisation by the card issuer. If the card issuer refuses
to authorise a payment the Supplier will not be liable for delay or
non-delivery. All credit card payments are processed through a secure
third-party payment processor. Gama Organica Ltd does not store any credit card
5.5. All prices shown on the website are in BGN (Bulgarian lev) or in
EUR (depending on the currency option the Consumer chooses) and are inclusive of
5.6. The delivery charges are not included in the price of goods. They
are displayed separately in the Shipping and Payment pages upon completion of
the order and before sending it to the Supplier.
5.7. In the common case, the delivery costs are borne by the Consumer.
In some cases, or under certain conditions, the Supplier may offer free
5.8. For orders outside Bulgaria, it is a Consumer’s responsibility
to pay any import duties, that may be applicable for import within the country
5.9. Orders in Bulgaria are delivered within 1 to 3 days, following
the date of the order confirmation.
5.10. Orders outside Bulgaria are delivered
within 4 to 10 days, following the date of the order confirmation.
5.11. The Supplier shall not be liable for
any delay in the terms under articles 5.9 and 5.10 caused by the courier
5.12. In case of discrepancy between the
ordered and the received goods, or any other inaccuracy due to the fault of the
Supplier, the Supplier bears all costs for returning and replacement of the
5.13. In case the Consumer refuses to
accept the shipment, or in case the delivery cannot be executed due to incomplete
or inaccurate delivery information, or in case of untaken shipment from the
courier’s office, the Consumer owes the Supplier all delivery and return costs.
The Supplier shall send to the Consumer a notification letter with the amount
of withdrawal and returns
6.1. The Consumer has the right to cancel its order (to withdraw from
the distance contract), without giving any reason, within 14 days after the date
of receipt of the items, indicated on the delivery documents.
6.2. To set out his decision to withdraw from the contract, the Consumer
may either use the
Standard withdrawal form or notify the Supplier
on one of the following communication channels:
» e-mail: firstname.lastname@example.org;
» office address: Bulgaria, Kyustendil, postcode 2500,
26 Peter Beron str.
» phone number +359 896 89 73 22.
6.3. The Supplier shall send the Consumer a confirmation in written
for the received withdrawal.
6.4. For hygiene reasons, the Supplier could accept the returned good
/ goods only if:
» the goods are in their original
» there is no trace of usе of the product/products
and the packaging is not damaged, nor stained.
6.5. Goods shall be returned along with an original purchase document
(a cash receipt or invoice) and a Standard withdrawal form.
6.6. The Consumer has the obligation to return the good/goods within
14 days from the date of his / her notification for withdrawal. Returning
address: Bulgaria, Kyustendil,
postcode 2500 26 Peter Beron str. Gama Organica Ltd Phone: + 359 896 897 322
6.7. The costs of returning the goods are borne by the Consumer.
6.8. The Supplier shall refund the amount of the returned good /
goods, together with the delivery costs, within 14 days from the date of the return
notification. The Supplier shall not be required to reimburse the supplementary
costs if the consumer has expressly opted for a type of delivery other than the
least expensive type of standard delivery offered by the trader.
6.9. The Supplier shall carry out the reimbursement using the same
means of payment as the Consumer used for the initial transaction unless the Consumer
has expressly agreed for other means of payment.
6.10. The Supplier may
withhold the reimbursement until he has received the goods back, or until the
consumer has supplied evidence of having sent back the goods, whichever is the
6.11. The right of withdrawal does not apply in cases where the goods
are made to the consumer’s specifications or clearly personalized.
7.1. Gama Organica Ltd provides a warranty
for defects and inconformity of products within their shelf life and if the storage condition requirements, indicated on the
original packaging of the products, are met.
7.2. In case of damaged or defective goods received, the Consumer has the right
of complaint. A complaint shall be submitted by filling in a
Complaint form and sending it via email (email@example.com) or to the Supplier’s business
address (Bulgaria, city of Kyustendil, p.c. 2500, 26 Peter Beron str.)
7.3. Products are considered defective when they do not possess the
typical characteristics or properties, including they are with damaged or
non-functioning packaging upon delivery, they do not meet the legal
requirements, or they are not delivered in the agreed quantity. Please note
that sensitivity or allergic reaction to products is not considered a
7.4. When a complaint is submitted, the Supplier shall send to the
Consumer a document, containing details regarding the complaint – date and reference
number of the complaint under which it is registered in the Supplier’s Complaint
register, and type of the product, subject of the complaint.
7.5. The Consumer shall return the products, that are subject to a complaint,
together with a filled-in Complaint form (in case it is not prior sent by email)
and a purchase document (a cash receipt or invoice), within 14 days from the
date of his claim notification. Address for returns:Gama Organica LtdBulgaria, Kyustendil, p.c. 250026 Peter Beron
7.6. Shipping costs related to returns of goods, subject to a complaint, are borne by the
7.7. The Supplier shall notify the Consumer via email for the
complaint processing, in particular - for its receipt, approval or rejection.
7.8. The Supplier shall take a decision regarding the complaint
within 14 days of the date he receives the products back.
7.9. In case the complaint is approved, the Supplier shall replace
the defective good with a new one. The delivery costs related to the
replacement are borne by the Supplier.
7.10. In case the replacement is not
possible (for instance, the product is not available, or in case of other
circumstances, obstructing the replacement), the Supplier shall reimburse the
amount paid for the defective product within 14 days of the date of complaint’s approval. The
reimbursement is carried out to the bank account, specified by the Consumer in
the Complaint form.
7.11. For any questions, related to warranties and complaints, the
Consumer could contact the Supplier at the following email and phone number:
» e-mail: firstname.lastname@example.org
» phone number: +359 896 89 73 22
and promotion vouchers
8.1. At his discretion, the Supplier may provide the Consumer/s with various
types of promotion- or gift vouchers.
8.2. The terms of promotion vouchers, incl. the validity period and
the products they are applicable for, are determined by the Supplier for each
particular case or for each particular promotion campaign.
8.3. Unless otherwise stated, one voucher can only be used once, and
only one voucher of the same type can be used for one purchase. Unless
otherwise stated, discounts cannot be combined with other discounts.
8.4. In case the value of the gift voucher is greater than the amount
of purchase, the surplus cannot be used for a new voucher, and it is not
9. Disputes. Alternative dispute resolution
9.1. The Supplier endeavors to settle any
disagreements with Consumer, arising from distance contracts, by mutual
agreement. Any unresolved disputes shall be exclusively referred to the
competent Courts from Gama Organica Ltd premises. The applicable law will be Bulgarian
9.2. The Consumer has the opportunity to
initially settle disputes in connection with his / her online order without involving a
court. The dispute resolution platform can be reached at the
external link: https://ec.europa.eu/consumers/odr/main/?event=main.trader.register Additional
information regarding the dispute resolution body is available on the website
of the Bulgarian Commission for Consumer Protection: https://kzp.bg.
9.3. The supervisory body, responsible for consumer rights in
Bulgaria is the Commission for Consumer Protection. Contacts details: address: Sofia, Bulgaria,
postcode 1000, 4A Slaveykov squ., floor 3, 4, 6. phone number: +359 2 980 25 24; hot line: 0700 111 22
fax: +359 2 988 42 18; website: www.kzp.bg.Regarding the products offered by the Supplier, the state
supervisory body is the Regional Health Inspectorate – Kyustendil. Contact
details: address: Bulgaria, City of Kyustendil,
p.c. 2500, 36 Tintyava str. phone number: +359 78 558 201; fax: +359 78 552 453; e-mail: email@example.com; firstname.lastname@example.org
10.1. The current General terms and conditions may be amended unilaterally
by the Supplier without notice. The changes do not affect the contractual rights
and obligations of the Consumer and the Supplier, which arose with a purchase
order prior to the changes. The Supplier publishes on his website the General
terms and conditions in force.
10.2. For any issues, not settled by the current General terms and
conditions, the provisions of the applicable Bulgarian legislation shall
apply. Тhe General terms
and conditions could be downloaded here.